ORDERS AND PAYMENT
To order you must create an account, then choose your base and your addons. Be sure to put them in your shopping cart and then validate your order. You will receive an automatic mail confirming the receipt of your order.
We reserve the right to accept, refuse or exclude any person from our online shops and our application in case of abuse or non-compliance with the general terms and conditions.
We offer different ways of payment:
1. CREDIT CARD
Payments by credit card are made at the checkout page. It is possible to pay an order by card in all our stores.
Payments by PayPal are possible at the checkout page.
All our PayPal and credit card payments are fully secured.
We do not store any information about your payment methods and the data transmitted during payments on the Internet are fully encrypted using SSL (Secure Socket Layer) protocol using a high security encryption certificate.
3. BANK TRANSFER
After a positive verification of your creditworthiness, the order will be sent to you as soon as possible. The transfer must imperatively be transmitted within 2 days after purchase.
4. 30-DAY INVOICE PAYMENT
This method of payment is also subject to verification of your creditworthiness. If this is positive, we will send you a confirmation email. You will have 30 days from the date of purchase to make the payment.
A maximum of 3 open invoices will be tolerated. Beyond this, the user account will be temporarily deactivated until payment of at least one invoice.
On our side we will do our best to send you the order as quickly as possible (according to the deadlines indicated on the website).
For exchanges, the payment must be done before the exchange. The delay is not postponed.
5. DIRECTLY IN ONE OF OUR STORES
You can pay by credit card, debit, cash or Twint in all our stores. The only card that we do not accept for technical reasons is the Postcard.
6. PAYMENTS IN SEVERAL TIMES.
Subject to a check of solvency, it is possible to pay an order of a minimum amount of 500.00 Fr. in several times. The limit is 6 down payments.
For this and for any questions concerning the payment or an invoice, directly contact our accountant at the address firstname.lastname@example.org
FEES IN CASE OF LATE PAYMENT
- Reminder fee of CHF 30.- (after 50, 70 and 90 days from the invoice date)
- Processing fees (at the earliest 80 days from the date of invoicing, when sent to a collection service provider) according to the amount of the claim in CHF: 30 (up to 100); 60 (up to 200); 90 (up to 300); 120 (up to 400); 150 (up to 500); 180 (up to 1000); 280 (up to 2000); 380 (up to 4000); 10% of the claim (from 4000).
When you order in unknown size, we send you a measuring ring (Multisizer) with the instructions to send us your size.
You can also order it for free here:
Your order will be put into production as soon as you have communicated the correct size.
In case of gift, please give us the size and mention that it is for a gift. The exchange will be possible within the deadlines mentioned in our terms of sale.
You can, however, determine your approximated size by downloading this document.
You receive for every purchase in store or online a confirmation of order. The order can be corrected within 24h free of charge. Beyond that, any changes may be subject to additional charges.
The custom addons are not exchangeable, so it is essential to check all information when ordering, as well as in the confirmation email. It is the customer's responsibility to control this data.
A réception de votre paiement et de la confirmation de taille, nous vous expédierons votre commande dans un délai de 3 à 5 jours ouvrables pour tout achat de base en acier ou d'addon en pmma ou en bois.
For purchases of silver addons, the delivery delay is 7 working days.
For setting, the delivery delay is 10 working days (cumulative in case of realization of set silver addons)
INFORMATION FOR PAYMENT
RETURN / EXCHANGE
mood collectionSAVLes Ducats 40b1350 Orb
USE OF COUPONS AND VOUCHER
In case of misuse of vouchers and discount codes, we reserve the right to cancel any order containing these vouchers without prior notice. We also reserve the right to no longer grant any voucher to a user having made such abusive use.
Coupons and discount codes are not valid on items already on sale or on any other special offer. Vouchers and discount codes are not cumulative.
Vouchers can not be used on custom addons, except for exceptions.
Coupons and discount codes can not be used on "accessories" items, such as mugs, phone cases, stickers, bath linens, t-shirts, sweatshirts, etc ...
Coupons, gift certificates and codes are not valid at our resellers or at private sales.
Discount codes can not be used when purchasing gift vouchers.
RULES OF OUR CONTESTS
Our contests are reserved for our customers. No purchase obligation is required for participation in the contests created by mood collection.
Custom addons are created and drawn by mood collection and corrected in collaboration with the customer.
During custom addons, except when the addons are from the DIY collection and full digit addons, the project will be sent by email for validation.
When the project is validated by the customer by email or in store, the customer accepts it and takes the responsibility to accept it when receiving the final part.
A real test will not be carried out beforehand, except on express request of the customer after receipt and validation of the project, and only for custom addon made in silver or gold.
A custom addon, when redone, due to exchange size, or if the cumstomer do not like it, or for any other reason, will be charged to the customer fully, including any precious stone settings, without price reduction.
All drawings and custom addon projects belong entirely to mood collection and can not be reused, reproduced or used by the customer or other people.
CLAIMS AND GUARANTEES
MOOD COLLECTION, INCLUDING ITS MANAGERS, EMPLOYEES, AGENTS, AND SELLERS DO NOT GUARANTEE THAT THE SERVICES MADE AVAILABLE ON THE WEBSITE WILL MEET YOUR REQUIREMENTS OR THAT THESE SERVICES WILL BE EXECUTED WITHOUT ERROR OR INTERRUPTION, IN TIME, AND IN A CERTAIN WAY. MOOD COLLECTION DOES NOT GUARANTEE THAT THE QUALITY OF PRODUCTS AND SERVICES, INFORMATION, OR OTHER MATERIALS YOU HAVE PURCHASED OR OBTAINED BY THE INTERMEDIARY OF ITS SERVICES WILL MEET YOUR EXPECTATIONS. SO, WE DO OUR BEST TO ACHIEVE A VERY HIGH LEVEL OF QUALITY TO SATISFY YOU. NO ADVICE OR INFORMATION OBTAINED FROM MOOD COLLECTION, INCLUDING ITS MANAGERS, EMPLOYEES, AGENTS, AND SELLERS, OR BY THE INTERMEDIARY OF ITS SERVICES CAN GIVE RISE TO ANY GUARANTEES WITHOUT HAVING BEEN APPROVED IN WRITING BY MOOD COLLECTION.
No items offered can be exchanged, modified, or refunded.
Any after-sales service or exchange will only be done on presentation of proof of purchase.
WARRANTY / RENOVATION
POLYMER OR FORMERLY ACETATE ADDONS
Free up to 3 months after purchase, then 2./pce (or lot)
SILVER ADDON RENOVATION
Offered until 6 months after purchase, then 5./pce for bases: The base ring is guaranteed for life, subject to normal and proper use.
BASE RING RENOVATION
Lifetime warranty on lock system, renovation free of charge
Black SAV treatment 30.- polishing 30.- personalized engraving 40.
Caution: polishing is only possible on steel bases. We do not offer it on Black or Bronze bases.
SETTING AND GEMSTONES
Setting is guaranteed 2 years against any manufacturing defect. Breakage, loss of stone, crack, are not guaranteed and are subject to be charged for renovation or replacement.
We do not guarantee any stone supplied by the customer. If a stone supplied by the customer breaks during the setting process, it will not be refunded or replaced free of charge.
A quality certificate is provided with each piece set, and confirms their quality. Our diamonds and gemstones come from our approved suppliers in Switzerland.
WARNINGS AND SPECIAL INSTRUCTIONS
IN ORDER TO AVOID ANY RISK OF INJURY, WE RECOMMEND THAT YOU DO NOT PERFORM MANUAL WORK WHILE CARRYING A FINGER RING. MOOD COLLECTION SHALL IN NO WAY BE HELD RESPONSIBLE FOR ANY INJURY OR DAMAGE ARISING OUT WHILE WEARING THE MOOD RING OR OF ITS BREAK, ANY OWNER OF THE RING WEARS IT AT HIS ENTIRE RESPONSIBILITY, AND MAY NOT SUE MOOD COLLECTION IN ANY WAY.
We advise to always remove the closed ring, avoid removing the ring when it is opened in 2 parts. In case of injury, mood can in no way be held responsible.
The mood ring can be cut or sawed in case of emergency. A ring that has had to be sawed or cut to be removed will not be refunded or replaced free of charge. The customer is responsible for wearing a ring with a fitting size, and mood can not be held responsible for any injury or loss of ring due to an incorrect ring size.
If the ring is blocked on the finger, use soaped water to ease it's removal. Do not remove the ring in 2 parts (opened), always remove it in 1 part, closed.
JURISDICTION AND APPLICABLE LAW
yourmood.net , moodjoaillerie.net and all other sites belonging to mood collection, on all its facebook pages, as well as on all social networks, photos of addons, bases or products created by mood collection.