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Terms of sale

ORDERS AND PAYMENT

To order you must create an account, then choose your base and your addons. Be sure to put them in your shopping cart and then validate your order. You will receive an automatic mail confirming the receipt of your order.

We reserve the right to accept, refuse or exclude any person from our online shops and our application in case of abuse or non-compliance with the general terms and conditions.

We offer different ways of payment:

1. CREDIT CARD

Payments by credit card are made at the checkout page. It is possible to pay an order by card in all our stores.

2. PAYPAL

Payments by PayPal are possible at the checkout page.

All our PayPal and credit card payments are fully secured.

We do not store any information about your payment methods and the data transmitted during payments on the Internet are fully encrypted using SSL (Secure Socket Layer) protocol using a high security encryption certificate. 

3. BANK TRANSFER

After a positive verification of your creditworthiness, the order will be sent to you as soon as possible. The transfer must imperatively be transmitted within 2 days after purchase.

4. 30-DAY INVOICE PAYMENT

This method of payment is also subject to verification of your creditworthiness. If this is positive, we will send you a confirmation email. You will have 30 days from the date of purchase to make the payment.

A maximum of 3 open invoices will be tolerated. Beyond this, the user account will be temporarily deactivated until payment of at least one invoice.

On our side we will do our best to send you the order as quickly as possible (according to the deadlines indicated on the website).

For exchanges, the payment must be done before the exchange. The delay is not postponed.

5. DIRECTLY IN ONE OF OUR STORES

You can pay by credit card, debit, cash or Twint in all our stores. The only card that we do not accept for technical reasons is the Postcard.

6. PAYMENTS IN SEVERAL TIMES.

Subject to a check of solvency, it is possible to pay an order of a minimum amount of 500.00 Fr. in several times. The limit is 6 down payments.

For this and for any questions concerning the payment or an invoice, directly contact our accountant at the address compta@yourmood.net

FEES IN CASE OF LATE PAYMENT

  1. Reminder fee of CHF 30.- (after 50, 70 and 90 days from the invoice date)
  2. Processing fees (at the earliest 80 days from the date of invoicing, when sent to a collection service provider) according to the amount of the claim in CHF: 30 (up to 100); 60 (up to 200); 90 (up to 300); 120 (up to 400); 150 (up to 500); 180 (up to 1000); 280 (up to 2000); 380 (up to 4000); 10% of the claim (from 4000).

SIZE CONFIRMATION

When you order in unknown size, we send you a measuring ring (Multisizer) with the instructions to send us your size.

You can also order it for free here:

https://www.yourmood.net/products/multisizer-baguier-gratuit

Your order will be put into production as soon as you have communicated the correct size.

In case of gift, please give us the size and mention that it is for a gift. The exchange will be possible within the deadlines mentioned in our terms of sale.

You can, however, determine your approximated size by downloading this document.

ORDER CONFIRMATION

You receive for every purchase in store or online a confirmation of order. The order can be corrected within 24h free of charge. Beyond that, any changes may be subject to additional charges.

The custom addons are not exchangeable, so it is essential to check all information when ordering, as well as in the confirmation email. It is the customer's responsibility to control this data.

SHIPPING

A réception de votre paiement et de la confirmation de taille, nous vous expédierons votre commande dans un délai de 3 à 5 jours ouvrables pour tout achat de base en acier ou d'addon en pmma ou en bois.

For purchases of silver addons, the delivery delay is 7 working days.

For setting, the delivery delay is 10 working days (cumulative in case of realization of set silver addons)

For base black, the delivery delay is 7 working days, to add to the setting deadline.
An addon, base renovation, black treatment or other renovation may result in additional delays, which may vary depending on the renovation work.
Any tantalum addon may have a 30-day delivery delay, cumulative to setting delay if there is one.
The delivery delay for aluminum mediums is about 15 days.
These delays are approximate, no cancellation or reduction of the price or compensation can be requested in case of any additional delay of delivery.
All these periods are subject to stock shortage. The customer will be informed of the new delivery date in case of stock shortage.
The customer may contact mood for an express delivery or a fast treatment of his order, mood may charge additional costs in these cases, and may accept or refuse this request.
Mood is under no obligation to accept these requests and can not be held responsible for late delivery.

INFORMATION FOR PAYMENT

CCP: 12-663148-5
IBAN: CH50 0900 0000 1266 3148 5

mood collection
Z.I. des Ducats 40b
1350 Orb
Switzerland

RETURN / EXCHANGE

For a valid reason (size, width is not suitable, etc.) we can exchange your ring against another size or width, provided that the ring is still new, within 10 days.
A renvoyer en enveloppe plastifiée ou à bulles, ou colis, dans l'emballage d'origine à:
mood collection
SAV
Les Ducats 40b
1350 Orb
Please mention the order number, your full details, the reason for the return and what you request in exchange.
A refund can be made only within the return period mentioned on the website, subject to the perfect condition of the product, returned in its original packaging, with full contact details and proof of purchase and payment.
No refund can be requested in any of our physical store. The request has to be made in writing.
Purchases at our resellers can not be refunded in our own mood stores.

USE OF COUPONS AND VOUCHER

In case of misuse of vouchers and discount codes, we reserve the right to cancel any order containing these vouchers without prior notice. We also reserve the right to no longer grant any voucher to a user having made such abusive use.

Coupons and discount codes are not valid on items already on sale or on any other special offer. Vouchers and discount codes are not cumulative.

Vouchers can not be used on custom addons, except for exceptions.

Coupons and discount codes can not be used on "accessories" items, such as mugs, phone cases, stickers, bath linens, t-shirts, sweatshirts, etc ...

Coupons, gift certificates and codes are not valid at our resellers or at private sales.

Discount codes can not be used when purchasing gift vouchers.

Payments made with gift cards do not entitle you to any points of loyalty.

RULES OF OUR CONTESTS

Our contests are reserved for our customers. No purchase obligation is required for participation in the contests created by mood collection.

PERSONALIZED ADDONS

Custom addons are created and drawn by mood collection and corrected in collaboration with the customer.

During custom addons, except when the addons are from the DIY collection and full digit addons, the project will be sent by email for validation.

When the project is validated by the customer by email or in store, the customer accepts it and takes the responsibility to accept it when receiving the final part.

A real test will not be carried out beforehand, except on express request of the customer after receipt and validation of the project, and only for custom addon made in silver or gold.

A custom addon, when redone, due to exchange size, or if the cumstomer do not like it, or for any other reason, will be charged to the customer fully, including any precious stone settings, without price reduction.

All drawings and custom addon projects belong entirely to mood collection and can not be reused, reproduced or used by the customer or other people.

CLAIMS AND GUARANTEES

MOOD COLLECTION, INCLUDING ITS MANAGERS, EMPLOYEES, AGENTS, AND SELLERS DO NOT GUARANTEE THAT THE SERVICES MADE AVAILABLE ON THE WEBSITE WILL MEET YOUR REQUIREMENTS OR THAT THESE SERVICES WILL BE EXECUTED WITHOUT ERROR OR INTERRUPTION, IN TIME, AND IN A CERTAIN WAY. MOOD COLLECTION DOES NOT GUARANTEE THAT THE QUALITY OF PRODUCTS AND SERVICES, INFORMATION, OR OTHER MATERIALS YOU HAVE PURCHASED OR OBTAINED BY THE INTERMEDIARY OF ITS SERVICES WILL MEET YOUR EXPECTATIONS. SO, WE DO OUR BEST TO ACHIEVE A VERY HIGH LEVEL OF QUALITY TO SATISFY YOU. NO ADVICE OR INFORMATION OBTAINED FROM MOOD COLLECTION, INCLUDING ITS MANAGERS, EMPLOYEES, AGENTS, AND SELLERS, OR BY THE INTERMEDIARY OF ITS SERVICES CAN GIVE RISE TO ANY GUARANTEES WITHOUT HAVING BEEN APPROVED IN WRITING BY MOOD COLLECTION.

No items offered can be exchanged, modified, or refunded.

Any after-sales service or exchange will only be done on presentation of proof of purchase.

No after sales service, exchange, or right on a warranty will be valid for items purchased outside our points of sale, online shops, resellers.
Purchased secondhand items can not be returned, renovated, exchanged or refunded.
Mood collection reserves the right to refuse an exchange or after-sales service in the event of improper use or damage due to normal wear and tear.

WARRANTY / RENOVATION

POLYMER OR FORMERLY ACETATE ADDONS

Warranty 3 months against any manufacturing defect
The addons of more than 2 years old will not be enlarged. There is no possibility to recolor the addons.
The old addons in acetate can shrink mainly when they come into contact with hand sanitizer, perfume, cosmetics or other.
We propose to enlarge them, that will allow them to pass again on the ring. They keep a slight withdrawal from the base but you can reuse them. Their appearance may change, especially for translucent addons.
You can send them in plastic or bubble envelopes,
mood collection
SAV
Les Ducats 40b
1350 Orb
La rénovation des addons en polymère ou en acétate est gratuite jusqu'à 3 mois après l'achat, ensuite 2.­/pce (ou lot). Pas de rénovation possible au delà de 2 ans après l'achat, pas de rénovation possible sans preuve d'achat.

WOODEN ADDONS

Guaranteed 1 month, other addons 3 months, of any manufacturing defect. Normal wear and tear not guaranteed. Free wood exchange the 1 month after purchase, No renovation possible.
The wooden addons are to be handled gently. The breakage of a wooden addon is not covered by the warranty, except the first month after the purchase.
An explanation on the maintenance and waxing are provided with the wooden addons, and can be requested at any time, by mail to contact@yourmood.net .

ADDON RENOVATION

Free up to 3 months after purchase, then 2./pce (or lot)

SILVER ADDON RENOVATION

Offered until 6 months after purchase, then 5./pce for bases: The base ring is guaranteed for life, subject to normal and proper use.

BASE RING RENOVATION

Lifetime warranty on lock system, renovation free of charge

Black SAV treatment30.- polishing 30.- personalized engraving 40.

Caution: polishing is only possible on steel bases. We do not offer it on Black or Bronze bases.

SETTING AND GEMSTONES

Setting is guaranteed 2 years against any manufacturing defect. Breakage, loss of stone, crack, are not guaranteed and are subject to be charged for renovation or replacement.

We do not guarantee any stone supplied by the customer. If a stone supplied by the customer breaks during the setting process, it will not be refunded or replaced free of charge.

A quality certificate is provided with each piece set, and confirms their quality. Our diamonds and gemstones come from our approved suppliers in Switzerland.

WARNINGS AND SPECIAL INSTRUCTIONS

IN ORDER TO AVOID ANY RISK OF INJURY, WE RECOMMEND THAT YOU DO NOT PERFORM MANUAL WORK WHILE CARRYING A FINGER RING. MOOD COLLECTION SHALL IN NO WAY BE HELD RESPONSIBLE FOR ANY INJURY OR DAMAGE ARISING OUT WHILE WEARING THE MOOD RING OR OF ITS BREAK, ANY OWNER OF THE RING WEARS IT AT HIS ENTIRE RESPONSIBILITY, AND MAY NOT SUE MOOD COLLECTION IN ANY WAY.

We advise to always remove the closed ring, avoid removing the ring when it is opened in 2 parts. In case of injury, mood can in no way be held responsible.

The mood ring can be cut or sawed in case of emergency. A ring that has had to be sawed or cut to be removed will not be refunded or replaced free of charge. The customer is responsible for wearing a ring with a fitting size, and mood can not be held responsible for any injury or loss of ring due to an incorrect ring size.

If the ring is blocked on the finger, use soaped water to ease it's removal. Do not remove the ring in 2 parts (opened), always remove it in 1 part, closed.

JURISDICTION AND APPLICABLE LAW

Any user or customer of this Website hereby agrees to be subject to the exclusive jurisdiction of the Swiss courts in disputes arising out of these Terms or use of the Website. In this case, Swiss law is applicable.
yourmood.net , moodjoaillerie.net and all other sites belonging to mood collection, on all its facebook pages, as well as on all social networks, photos of addons, bases or products created by mood collection.

Customized addons can be photographed and these images can be shared by mood collection at any time, whether on the websites, social networks, in stores and during events, in the form of images, videos, books or by any other media.
If a customer does not want to have an image of his personalized addon shared on social networks, he must make the written statement at the time of the order to mood collection, by mail to contact@yourmood.net and have the confirmation of mood collection in return.
mood collection reserves the right to photograph and keep any image of these personalized addons for its own book and websites.
The custom designs and creations belong entirely to mood collection and can be reproduced partially or entirely by mood collection.

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